This Privacy Policy explains how FurEverBuddy ("FurEverBuddy", "we", "us") handles information when you use the FurEverBuddy mobile app and website (together, the "Service"). The Service is operated by [OWNER TO CONFIRM] (legal entity name and address).
1. Data We Collect
Depending on how you use the Service, we may process the following categories of information:
- Account information — such as your name, email address and sign-in details.
- Dog profile information — such as your dog's name, breed, sex, age or date of birth, weight, color/markings and microchip number, if provided.
- Vaccination records you choose to add.
- Medication and care information you choose to add.
- Meal, walk, potty and routine logs you or your caregivers record.
- Images you voluntarily submit for AI-assisted features, such as photos of visible symptoms, stool or minor injuries.
- Family and caregiver sharing information — such as invitations you send and which members have access to a dog profile.
- Subscription and purchase status — such as whether you have an active subscription. Payments are processed by Apple or Google; we do not receive your full payment card details.
- Technical, device and app information where applicable — such as device type, operating system, app version and diagnostic data. Specific tools used: [OWNER TO CONFIRM]
- Support communications — messages you send to us and our replies.
2. How We Use Information
- To provide and operate app functionality.
- To synchronize your information across devices and with family members you invite.
- To enable Family Sharing.
- To send reminders you set up, such as vaccination, medication and routine care reminders.
- To provide AI-assisted functionality when you request it.
- To maintain the security and reliability of the Service.
- To respond to support requests.
- To manage subscription entitlements.
Legal bases for processing (where required by law): [OWNER TO CONFIRM]
3. AI Features
When you use Ask Lumi, the questions, information and images you submit are processed to generate AI-powered informational responses. AI service providers used to deliver this functionality: [OWNER TO CONFIRM].
Lumi provides informational guidance only. It does not diagnose conditions and is not a substitute for professional veterinary advice, diagnosis or treatment. Do not rely on AI functionality in place of a qualified veterinarian. If you are concerned about your dog's health, contact a veterinarian.
4. Images and User-Provided Content
Images and other content you submit are used to provide the feature you requested. Please only submit images relating to your dog's care and avoid including people or sensitive personal information. Whether and how long submitted images are stored: [OWNER TO CONFIRM].
5. Family Sharing
When you invite family members or caregivers to a dog profile, they will be able to view and contribute to that dog's information, such as schedules, health information and activity logs. Entries may show who logged them. Only invite people you trust, and remove access in the app when it is no longer needed.
6. Data Storage and Security
We use reasonable technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure. Where data is stored and hosting providers used: [OWNER TO CONFIRM].
7. Data Retention
We keep information for as long as needed to provide the Service and for legitimate purposes such as legal compliance. Specific retention periods: [OWNER TO CONFIRM].
8. Your Choices and Rights
- You can review and update much of your information directly in the app.
- You can manage notifications in the app and in your device settings.
- You can request access to, correction of, or deletion of your personal information by contacting support@fureverbuddy.app. Account deletion process: [OWNER TO CONFIRM]
- Depending on where you live, you may have additional rights under local law.
Whether we sell or share personal information for advertising: [OWNER TO CONFIRM]
9. Children's Privacy
The Service is not directed to children under the minimum age required by applicable law, and we do not knowingly collect personal information from them without appropriate consent. Minimum age: [OWNER TO CONFIRM]. If you believe a child has provided us information, contact us.
10. International Users
If you use the Service from outside the country where our systems are located, your information may be transferred to and processed in other countries. Transfer safeguards: [OWNER TO CONFIRM]
11. Changes to This Policy
We may update this Policy from time to time. We will post the updated version on this page and update the effective date. Where required, we will notify you of material changes.
12. Contact Us
Questions about this Policy? Email support@fureverbuddy.app or visit our Support page.