How Can We Help?
We're here to help you and your dog get the most out of FurEverBuddy.
Contact Supportsupport@fureverbuddy.app
Help topics
Managing your subscription
Apple subscriptions: manage or cancel through your Apple ID / App Store subscription settings on your device.
Google Play subscriptions: manage or cancel through your Google Play subscription settings.
Emailing FurEverBuddy does not automatically cancel an App Store or Google Play subscription — please cancel through the store.
Report a Problem
Email support@fureverbuddy.app and include:
- •A brief description of the problem
- •Your device type
- •The app version
- •Screenshots, if relevant
Never send your password or other login credentials by email. We will never ask for them.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed through the store you purchased from. On iPhone, open your Apple ID subscription settings; on Android, open Google Play subscriptions. Deleting the app or emailing us does not cancel a store subscription.
How do I get a refund?
Refunds for App Store and Google Play purchases are handled by Apple or Google under their refund policies.
How do I invite a family member?
From your dog's profile in the app, use the invite option to add family members or caregivers. They can join that dog for free.
I'm not receiving reminders.
Check that notifications for FurEverBuddy are enabled in your device settings and that the reminder is set up in the app.
Can Lumi tell me what's wrong with my dog?
No. Lumi provides informational guidance only and does not diagnose. If you're concerned about your dog's health, contact a qualified veterinarian.
How do I request deletion of my data?
Email support@fureverbuddy.app from the address linked to your account. See our Privacy Policy for more details.